Any cancellation by you must be initiated by telephone OR by email to Amster.dani. We will acknowledge your cancellation by email.
In certain cases you may be eligible to receive a full or partial refund depending upon:
- the reason for your cancellation or
- the number days of prior to the start of the tour your cancellation request is received or
- the amount expended by the individual guide to prepare for your tour or
- the cancellation policy option you choose
Amster.dani is not responsible for any incidental expenses. You may have incurred as a result of the purchase of your tours such as visas, vaccinations, non-refundable flights or loss of enjoyment.
Please contact us if you have any questions about our cancellation policy.
Standard Cancellation Policy
If you cancel or cannot take your tour as a consequence of force majeure.
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of Sarah’s Tours.
For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by Sarah’s Tours will determine the refund due as follows:
If you cancel 30 days or more before the start of the tour: 25% of cancellation fee. If you have paid for your tour in full, we will issue a refund of 75% less any non-recoverable upfront costs incurred by Amster.dani on your behalf. These upfront costs represent out of pocket expenses of Amster.dani for tickets, transportation deposits and other non-recoverable tour expenses. Please send a message to us to find out what, if any, these costs are. If you paid only a deposit, deposit will not be refund.
If you cancel less than 30 days before the start of the tour: 50% cancellation fee. If you have paid for your tour in full, we will issue a refund of 50%. If you paid only a deposit, we will refund only the amount paid in excess of 50% of the tour price (versus the reservation deposit).
In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, you may choose between a rescheduling of the tour, a full refund of all amount paid OR a credit towards an alternative tour. If you choose to accept credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.
48-hour cancellation option
If you cancel less than 48 hours before the tour’s start time, there will be a 100% cancellation fee and the deposit will not be refund.